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Don't
hand over valuable card or bank account information to the fraudster.
Don't give away your Personal Identification Number (PIN) or bank
passwords to cold callers or in response to unsolicited emails - often
known as Phishing scams. We will never ask you for this information.
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Keep
your cards and card details safe in the real world.
Most Internet fraud happens because card details are stolen in the real
world and used online, so keep them safe at all times.
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Know your
Seller
Prefer online businesses with a valid telephone number and a valid UK
address; make sure they do exist.
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Only
ever use a protected computer.
Make sure your computer has up-to-date anti-virus software and a
firewall installed.
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Only
shop at secure websites.
Ensure that the security icon - the locked padlock or unbroken key
symbol - is showing in the bottom of your browser window before sending
your card details. The beginning of the retailer's Internet address will
change from "http" to "https" when a purchase is made using a secure
connection. Note: By double clicking on the padlock, you will see a
confirmation that it is still valid.
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Make
sure your browser is set to the highest level of security notification
and monitoring.
The safety options are not always activated by default when you install
your computer. The most popular browsers include Microsoft Internet
Explorer and Firefox. Check that you're using a recent version - you can
usually download the latest version from your browsers' websites.
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Always
check your statements.
Check statements as soon as you receive them. Choose online statements
and check them regularly. If you find a transaction on your statement
that you did not make, contact your bank or card company immediately.
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Print
out your order.
When shopping online make sure you get a hard copy of both your order
form and the retailer's terms and conditions. When buying from overseas
remember that it may be difficult to seek redress if problems arise, but
having all the relevant information will help your bank or building
society take up the case if you have any problems.
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Learn
more about online security.
For more information about how to bank and shop safely online visit:
Get Safe Online,
CardWatch.org, or
Bank Safe Online.
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Your Rights
and Responsibilities
Find out what your rights and responsibilities are on these Official UK
sites.
Trading Standards
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Office of Fair Trading
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DTI
